Be sure to check the FAQ before contacting support
How will I know which carrier will ship my merchandise?
Orders placed on KaydenKids.com will ship through one of the following: FedEx (within USA and Canada) or UPS (within Europe). Once your order ships you will be notified via email. The e-mail will also contain your tracking details. Please select the “Track It” option in the email to track your package
What payment types are accepted?
We accept the following tenders: Visa, Mastercard, American Express, Discover and Paypal
It has been 24 to 48 business hours and I have not received a shipping confirmation, why?
A FedEx tracking number will be sent to you, as soon as the order leaves our warehouse (from Monday 9:00am to Friday 5:30pm). Please note, orders placed after 3:00 PM EST will begin processing the following day. Transit times do not include Saturday, Sunday or holidays.
If I did not receive an email how can I track my package?
If you know your order number and billing zip code you can track your package under the Order Status & Tracking section or by contacting our Customer Service (+1 (888)000-0000 for the US and Canada).
What if I don't know my order number?
You may log into your online shopping account to retrieve your order number. In the event that you do not have an online shopping account you may contact a customer service agent (support@kaydenkids.com).
Do you ship to multiple addresses?
Unfortunately, we can only ship your online order to one location. To ship to multiple addresses, a separate order would need to be placed for each address.
Can I change the size, color, or quantity of my order?
Once an order is submitted, we do not have the capability to make any changes. To make a change, you would have to cancel the order and replace it with the correct information.
What if my merchandise is incorrect or damaged?
Please contact us directly and let us know so we can resolve these matters in a timely manner. It is very important that you do not try to return these items in a store because it is possible they will be denied for a return credit.
How long will it take for my return to be received and a credit issued?
Returns can take up to 2 weeks to be processed and refunded. Please be advised this timeframe can take longer during the holiday season.
Here at KaydenKids, we understand parents usually have a lot of questions and we’re happy to answer all of them. We want you to feel comfortable enough to trust us with your precious child! We hope that the answers we provide to the following FAQs offer all of the information you need.
Have a more specific question? Call to speak with a friendly member of our staff!